Frequently Asked Questions

Welcome to our Help Center!

Making your space clean and comfortable should be a simple and stress-free experience. To help with that, we’ve created this dedicated space to answer all your questions.

Here you’ll find detailed information about how to book our services, what’s included in our cleaning packages, our pricing structure, and the rigorous safety standards we uphold. We believe in full transparency and want you to feel completely confident when you choose us.

Can’t find the answer you’re looking for? Please don’t hesitate to reach out to us directly. We’re happy to help!

Booking with us is simple! We offer a few convenient ways to get in touch and schedule your service.

  • Step 1: Request a Quote. You can reach out to us via:
    • Phone/Viber/WhatsApp/Telegram: 0969-096-5774
    • Email: hello@cleaningservices.ph
  • Step 2: Consultation. We’ll ask a few questions about your space (e.g., size in sqm, type of cleaning needed) to understand your requirements.
  • Step 3: Schedule. Once you approve the quote, we’ll work with you to find the perfect date and time for your cleaning appointment.

To secure your preferred date and time, we recommend booking at least 2-3 days in advance, especially for weekend slots which are in high demand.

However, we understand that things can come up unexpectedly. Need an urgent cleaning? Give us a call, and we will do our best to accommodate same-day or next-day requests depending on team availability. With our offices in Quezon City (Valencia and Cubao) and Pasay (Taft), we have excellent coverage across the metro.

We are available to serve you 7 days a week.

  • Cleaning Service Hours: Our teams can be scheduled for appointments from 7:00 AM to 6:00 PM daily, including weekends and most holidays. We are flexible with the cleaning schedule and we accommodate cleaning scheduled in the evening. Please feel free to let us know of your requirements and circumstances.
  • Office & Booking Hours: Our customer support is available to answer your inquiries and process bookings from 7:00 AM to 6:00 PM.

We provide customized quotes because every home and office has unique needs. Our rates are transparent and based on a few key factors:

  • Size of the area (in square meters).
  • Type of service (e.g., Standard Cleaning, Deep Cleaning, Post-Construction Cleaning).
  • Any specific add-ons you require (e.g., interior oven cleaning, refrigerator cleaning, upholstery steaming).

For a free, no-obligation quote tailored to your space, please contact us with your requirements.

Our goal is to leave your space fresh and tidy. While the final scope is detailed in your quote, a typical standard cleaning service includes:

  • All Areas: Dusting all accessible surfaces, wiping down furniture, sweeping/vacuuming, and mopping floors.
  • Bedrooms: Making the bed (linens changed if new set is provided).
  • Kitchen: Wiping countertops, cleaning the sink, and wiping the exterior of appliances.
  • Bathrooms: Cleaning and disinfecting the toilet, sink, and shower area; and cleaning mirrors.

For a more thorough clean, ask us about our Deep Cleaning service, which includes baseboards, interior windows, inside cabinets, and more.

We accept several convenient payment methods:

  • GCash or Maya or GrabPay
  • Bank Transfer
  • Cash (to be given to the team leader upon job completion)

Your safety and trust are our highest priorities. All members of our cleaning staff are:

  • Professionally Trained: They are skilled in the best cleaning techniques for a variety of surfaces and situations.
  • Carefully Vetted: Each team member undergoes a thorough screening process, including a background check.
  • Full-Time Employees: They are dedicated members of our company, not independent contractors.

Yes, we do. We offer a wide range of specialized cleaning services for both residential and commercial properties, including intensive post-construction and detailed move-in/move-out cleaning. For a complete list of our offerings, please visit our Services Page or contact us directly.

Yes, our team arrives fully equipped with all the necessary professional-grade cleaning solutions and equipment to get the job done right.

  • For Condominiums: If your building requires a work permit, we will promptly provide you with a list of all materials and the names of our attending staff to ensure a smooth entry process.

We have strict protocols in place to guarantee the safety of your home and belongings.

  • Insurance Coverage: Our services are covered by general liability insurance for property damage up to ₱1,000,000.
  • Transparent Departure: Before our team leaves, you will be invited to inspect their pull-out bags and equipment containers for complete transparency and peace of mind.

We stand by the quality of our work. If for any reason you are not completely satisfied with our service, please contact us within 24 hours of the appointment. We will happily send a team back to address and rectify the specific issue at no additional charge. Your satisfaction is our guarantee.

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Housemaid On-Demand

House cleaning, cooking, babysitting, laundry, elderly care, etc.

Residential Cleaning Services

Homes, condos, apartments, townhomes etc. cleaning services

Commercial Cleaning Services

Offices, warehouses, stores, clinics, etc. cleaning services

Specialized Cleaning Services

Aircon, car interior, grease trap, upholstery, etc. cleaning services

Trusted Professional Cleaning Services for Homes and Workplaces

Forget the stress of cleaning. Our expert team handles every detail with care. Enjoy more time for what truly matters. Book today and experience the difference.